Question 1

How do I create a FitContest Go account?

Accepted Answer

Download FitContest Go from the App Store or Google Play. On the login screen, tap "Sign in with Apple" or "Sign in with Google" — no email address or password is required. You can also tap "Skip for now" to explore the app as a guest before committing to an account.

Question 2

Can I use the app without creating an account?

Accepted Answer

Yes. Tap "Skip for now" on the login screen to continue as a guest. You can browse the app freely, but creating and publishing events, registering for competitions, and accepting judging assignments all require a full account.

Question 3

I signed in with Apple — can I still reset my password?

Accepted Answer

FitContest Go does not use passwords. Authentication is handled entirely by Apple or Google. If you lose access to your Apple ID or Google account, use Apple's or Google's own account recovery process. We have no way to reset social login credentials on your behalf.

Question 4

How do I delete my account and all my data?

Accepted Answer

Tap "DELETE MY ACCOUNT" in the Profile tab settings. Alternatively, email us at support@fitcontest.fr with the subject "Account Deletion Request" and the email address linked to your account. We will permanently delete your account and all associated personal data within 30 days, in compliance with GDPR.

Question 5

How do I create a hybrid race event?

Accepted Answer

Tap "Create a new hybrid race" on the Home screen (you must be signed in). You'll be guided through four configuration sections: General Information, Registration & Ticketing, Scoring & Performance, and Workout Parameters. You can save your progress at any time and publish when everything is complete.

Question 6

What is the Chrono feature?

Accepted Answer

The Chrono tab gives you a built-in competition timer with five modes: Interval, EMOM, For Time, AMRAP, and Custom. Configure rounds, durations, and rest periods, then run it directly from your phone during training or competition warm-ups.

Question 7

How does live scoring and judging work?

Accepted Answer

Once an event is live, assigned judges use the FitContest app to score athletes in real time. Scores are pushed instantly to the live leaderboard, which you can project on a venue screen. The automated cross-judging system (Premium) assigns judges to athletes automatically, removing the need for manual pairing.

Question 8

What personal data does FitContest Go collect?

Accepted Answer

We collect only the data necessary to provide our service: your name and email address from your Google or Apple account when you sign in. For event participation, organizers may additionally collect date of birth, gender, and fitness level as part of their registration form. We never sell your data to third parties.

Question 9

Does FitContest track me for advertising purposes?

Accepted Answer

No. FitContest does not share your data with advertisers or data brokers. We use anonymous, aggregated in-app analytics strictly to improve the product experience — these are never used to build advertising profiles.

Question 10

How do I request access to or deletion of my data?

Accepted Answer

You have the right to access, correct, export, or delete your personal data at any time. Send your request to support@fitcontest.fr and we will respond within 30 days as required by GDPR.

Question 11

How does FitContest protect my data?

Accepted Answer

All data is transmitted over HTTPS/TLS encrypted connections and stored on secure servers in the European Union. We apply strict access controls and regularly audit our security practices.

Question 12

How do I register for a FitContest event?

Accepted Answer

Browse upcoming events on the home screen or at fitcontest.fr, select an event and tap "Register". Follow the steps to finalize your registration as an athlete or supporter. You will receive a confirmation email once your registration is validated.

Question 13

Can I get a refund for my registration?

Accepted Answer

Refund conditions are set by each event organizer. Check the event page for the specific refund policy, or contact the organizer via the link on the event page. For general billing questions, you can also reach us at support@fitcontest.fr.

Question 14

I didn't receive my confirmation email — what should I do?

Accepted Answer

First check your spam or junk folder. If you can't find it, verify that the email address on your account is correct in the app settings. If you still can't find it, contact us at support@fitcontest.fr with your name and the event name, and we'll resend it.

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